Description:
Become a Customer Services Advisor
You'll be the captain of making smooth-sailing customer order requests a walk in the park, so they're left wide-eyed and bewondered by the sheer awesomeness of their experience with you.
Handling online orders, general queries and working with other departments such as our supply chain, to follow up on customer orders is all part of the amazing service you'll be providing.
But that's not all – you're also the superhero of turning frowns upside down by handling any complaints and turning them into positive resolutions, so that our customers become your biggest fans after your magical touch.
You're the bridge between what's on our customers minds, and how we're able to support them.
Your Mission
- Email & Call Maestro: You'll be the speedy responder, turning emails and calls into lightning-fast conversations that leave customers wowed by your ninja-like efficiency.
- Master of Enquiries: Whether it's an order update, a product question, or a mind-boggling tech issue, you'll be the go-to guru, turning even the trickiest queries into a breeze.
- Refunds & Returns: Transforming refund and return requests into moments of "Wow, that was easy!" is your specialty. You'll make customers feel like they've hit the jackpot of smooth transactions.
- Teamwork Champion: You're not just a lone ranger – you'll be the bridge between our awesome internal squads and external partners. Think of yourself as the ultimate collaborator!
Skills/Behaviours That Will Set You Apart
- Quick Study: You're a dab hand at picking up new things, especially when it comes to computers and Excel.
- Genuine Desire: You're all about crafting amazing experiences for every customer, leaving them with smiles that last.
- Empathy Expert: Building rapport and connecting with customers is your second nature. You know how to make them feel understood.
- Problem-Solving Pro: Tough situations? No sweat! You tackle challenges head-on and work your magic to uncover solutions.
- Passion Unleashed: Your heart beats for exceptional customer service. You're the embodiment of enthusiasm and care.
- Customer Champ: You've danced in the customer service arena before, bringing your expertise and dedication to the forefront.