Web Administrator

Description:

Established in 1999, Amos Lighting + Home has been established over 20 years. Our presence has grown through lasting relationships with our suppliers and customers. Summary of the role An exciting opportunity for a Website and online administrator to support our growing online sales, based at our store near Topsham. As a crucial support role within the business, the position is varied allows you to become a key member of the WEB team.

Key objectives:

• Key pillar of support for the e-commerce team

• Be one of the first points of contact for online customer enquiries and questions, management of web orders/dispatches

• Manage order fulfilment and deliver high levels of customer service Day to day role responsibilities

• Managing customer accounts and orders on the stock management system

• Entering data onto our in-house CRM system

• Respond to WEB customers by e-mail or phone. Update the status of orders or resolve any issues associated with order fulfilment to ensure a 5-star customer experience

• Dispatch and update of orders on the e-commerce platform

• Monitoring stock status/availability with our suppliers.

Skills and Knowledge:

• 2 to 3 years administrative experience

• A high level of customer engagement experience is essential

• Accuracy with data input

• Good standard of numerical, verbal and written skills

• Experience in basic website management/order processing is preferred.

• IT literate and with Excel skills.

• Competent with Microsoft and comfortable with CRM system processes

• The ability to multi-task and prioritise workloads Personal Specification

• A positive and can-do attitude

• A flexible approach to working hours, including weekend work and Bank Holidays

• Strong, honest, and open communicator

• Thrive within a busy and dynamic environment