Description:
As a Team Leader you will lead the day-to-day operations for a specific team, ensure service levels, compliance and drive continuous improvements in line with set targets for service, efficiency and cost.
RESPONSIBILITIES:
- Lead, manage, and organize an outbound department team, and monitor productivity
- Support outbound Department Manager in maximizing operational excellence, quality, and efficiency by proactive analysis of logistics processes and management of workflows
- Responsible for retail store allocation & replenishment and online picking, pick location storage and replenishment, packing, potential future outbound VAS, and shipping to fulfill customer expectations
- Secure efficiency and smooth operations in a cost-efficient way and according to H&M operational & sustainability standards
- Guarantee optimal product availability and picking
- Understand the features of the systems used in the warehouse, being able to run the operation on a daily basis
- Responsible to conduct inventory counts
- Identify risks and issues in daily DC outbound department team and report to outbound Department Manager to support
- resolving identified risks, issues, and follow-up
COMPETENCIES
- Good operational DC outbound experience across Online + Stores to effectively lead operations of an outbound team
- Hands-on approach for pragmatic day-to-day workflow management and problem resolution
- Understanding of outbound processes and garment flow
- Good understanding of warehouse management system
- Knowledgeable in operational outbound logistics standards, as well as department sustainability targets
- Strong communication and coordination skills
- Holistic view to look at the bigger perspective with a visionary approach
- Ability to encourage collaboration, co-creation and people development by empowering others
- Agile mindset with positive attitude to change & meaningful growth
- Inclusive & empathetic towards others whilst encouraging diversity
- Self awareness, understanding your impact on others and contribution to the whole group