User Researcher

Description:

This is a great time to consider your next move at GamCare as we’re recruiting a User Researcher - this is an excellent opportunity to use your expertise in participatory user research to play a key role in the Data and Insights and Digital teams. This role will help us to embed user needs at the heart of decision making and service design, and you will help National Gambling Support Network providers build a deep understanding of their users. This will enable them to design and deliver the services that their users need to ultimately make a real and positive difference to the lives of people affected by gambling in the UK.

The User Researcher will be a trusted adviser to the Head of Data and Insights and will develop appropriate research strategies aiming to understand user needs. You will use your skills in planning, designing, preparing, and running user research activities (quantitative and qualitative) to support the design, development, and continuous improvement. You will foster a culture of team involvement in user research by working closely with lived experience and participation colleagues to turn user research findings into stories and actions that lead to valuable product and service features

About You

You will need demonstrable experience in and passion for user centred design practices for service, web, or software development. You will have a good understanding of user needs for digital and non-digital services - especially those with the most complex user journeys. You will have a professional qualification or degree in relevant fields with emphasis on mixed methods and have extensive knowledge of the strengths and limitations of different research methods. You should have an analytical mind and business acumen and be able to work competently and collaboratively as part of the Data & Insights Team and National Gambling Support Network providers and commissioners.