Description:
Underwriting Team Leader will be responsible for overseeing the underwriting process, leading a team of underwriters, ensuring quality control, and providing excellent customer service.
Key Responsibilities:
- Lead a small team of underwriters
- Underwrite all customer types and determine score bands within defined risk policy guidelines.
- Complete manual underwriting on referred cases, taking into account credit appetite
- Ability to adequately assess income, expenditure and affordability
- Act as first line of defence for identifying risks and potential fraud
- Be responsible for reviewing escalated cases in relation to underwriting decisions
- Ensure that policies and procedures are followed at all times
- Ensuring all underwriting department service level agreements are fully met as a minimum.
- Receive and professionally handle all calls made into the underwriting department.
- Assess customer documentation to establish affordability adequately and accurately for the loan.
- Check legal documentation to ensure accuracy.
- Manage payout function and ensure deals are paid out in a timely manner
- Liaise with third parties via email and telephone
- Support with in-life customer management where required
Key Requirements:
- Minimum 5 years experience as an underwriter
- Experience in managing a team
- Understanding of the consumer credit space, preferably within the motor finance sector
- A systematic thought processes with decision making skills.
- Strong understanding of credit risk
- Ability to collaborate and coach
- Ability to manage high volume of task and meet deadlines.
- Ability to understand and interpret financial information.
- Strong focus on ensuring good customer outcomes.
- Problem solving skills
- Knowledge of regulations relating to Consumer Duty, Compliance, Data Protection, Anti Money Laundering, Consumer Credit Directive and Consumer Credit Act
- Works well as part of a team
- Self-starter
- Can do attitude
- Career focused