Description:
Peloton’s Final Mile team provides a world-class delivery experience with in-home setup and installation. Delivery Specialists II provide support and education of our bike, tread, tablet, and other products weighing up to 210 pounds, creating a seamless delivery experience for Peloton Members. Our Delivery Specialists II are the front-line ambassadors to our Members are essential to supporting Peloton’s core value of Putting Our Members First.
YOUR DAILY IMPACT AT PELOTON
- Excite and educate new members by providing a perfect installation of Peloton connected fitness units
- Attend and participate in daily huddles
- Support the Member through the entire delivery experience
- Stage, assemble and install Peloton hardware and accessories; be able to troubleshoot issues in-home
- Perform Level 1 repairs and process returns
- Safely Operate Peloton fleet vehicles following all road laws and Peloton policies; ensure cleanliness of vans and other common areas in the warehouse
- Manage delivery route with Peloton systems and maintain communication with the Member prior to delivery
- Adhere to and prioritize Peloton’s standards of safety for yourself, your Team Member, and the Member on and off the road at all times
- Ensure specified processes, procedures, and reporting methods are followed
- Record serial information and complete all record documentation for repairs, maintenance, returns and refurbishment
- Perform warehouse duties as needed including, but not limited to, product building, inbound shipment intake, loading and unloading vans and maintaining 5S methodology standards
- Perform inventory duties as needed including, but not limited to, cycle counts, system inventory movements, re-SKUing inventory, etc.
YOU BRING TO PELOTON
- A safety mindset
- An outgoing, dynamic personality, and excellent presentation skills
- Excellent customer service skills
- Intermediate mathematical skills
- Handy with tools & understanding of torque value
- Capable of excellent documentation and tracking data, including on electronic devices
- Attention to detail
- Ability to work well both independently and in a team atmosphere
- Good problem solving skills, and the ability to troubleshoot problems and think on your feet
- Must have a valid driver's license and a clean driving record
- Ability to lift up to 210 pounds with assistance
- Flexible schedule; ability to work nights, weekends, and holidays as necessary
- Functional lifting test is required