Description:
As a Training Team Manager you will play a crucial role in leading a team that delivers impactful learning experiences within Capital One. The role is responsible for overseeing a team of training facilitators who deliver engaging and effective training sessions to our customer facing agents.
They ensure that facilitators are equipped with the necessary skills and resources to deliver high-quality training experiences, and they coordinate with various stakeholders onshore and at our offshore partner sites to meet organisational training objectives.
So if you want to be part of a team that delivers engaging and effective learning solutions, then the role of Training Team Manager could be what you’ve been looking for.
What you’ll do:
- Team Management: Lead and manage a team of training facilitators, providing guidance, coaching, and support to enhance their facilitation skills and professional development.
- Training Delivery: Coordinate the scheduling and delivery of training sessions, ensuring that facilitators are prepared and equipped to deliver engaging and effective training experiences.
- Quality Assurance: Establish standards for training delivery and evaluate facilitators' performance through observation, feedback, and performance metrics to ensure consistent quality.
- Stakeholder Collaboration: Collaborate with internal and offshore stakeholders, such as content designers, subject matter experts, service and training delivery leads, to understand training needs and objectives and ensure alignment with organisational goals.
- Continuous Improvement: Continuously evaluate and improve training delivery methods based on feedback, industry best practices, and emerging trends in adult learning.
- Compliance: Ensure that training programs comply with relevant regulations, standards, and company policies.
- Technology Integration: Stay current with learning technologies and tools, and leverage them to enhance the delivery and accessibility of training programs.
What we’re looking for:
- Proven experience in training facilitation and people leadership.
- Strong facilitation skills and the ability to engage and inspire learners in a variety of formats, including in-person, virtual, and blended learning environments.
- Excellent communication, interpersonal, and coaching skills, with the ability to provide constructive feedback and support facilitators’ professional growth.
- Knowledge of instructional design principles and adult learning theories.
- Familiarity with learning management systems and training technology platforms.
- Ability to manage multiple projects and priorities in a fast-paced environment.
- Certification in training and development is desirable but not essential.