Training And Events Coordinator

Description:

Are you looking for making an impact in an international organization, helping customers with conditions, such as ALS, Aphasia, Cerebral Palsy and Rett’s syndrome to live more independently? We have an opportunity for you at Tobii Dynavox, where you will be the voice of Tobii Dynavox to our users in UK and Ireland region and partners, also being their advocate in our organization.

Our multilingual Technical Support team are the product experts to whom users, professionals and partners turn to when in need of help. In this experience, you will gain in-depth knowledge of our diverse portfolio of product, therefore you don't need to be an IT expert. However, we greatly appreciate your interest in technology and technical background. It is a plus if you have experience or are familiar with using both Windows and Apple products

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As a member of the Technical Support team, you will have a variety of task

• s:Assisting customers, partners, and internal colleagues with any technical inquiries and supporting requests about our product
• s.Troubleshooting issues across our hardware and software platforms via phone, email, chat and remote desktop session
• s.Assisting customers in understanding our product features, functionalities and best practices, empowering them on resolving issues independentl
• y.Building and maintaining strong customer relationships by demonstrating empathy, patience, and a commitment to their success, whatever that looks like for the
• m.Contributing to the development of customer support strategies by gathering and documenting customer feedback and feature request
• s.Collaborating with our marketing team to monitor our social media channel

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You can contribute significantly and thrive in this role with our support if you’re a fast learner who enjoys collaborating with colleagues across different teams. While your previous work experience is important, we also value finding a strong cultural fit. We believe you will be a great addition to our team at Tobii Dynavox with your enthusiasm, dedication and ability to inspire colleagu

es.
We are looking for someone w

• ith:Fluency in both verbal and written communication in English (a great merit if you speak other languages such as Norwegian, Chinese, German, Swedish, French, Italian or Span
• ish)Experience in customer-facing roles such as customer service, technical support and product supp
• ort.Ability to interact with developers comfortably while making new users of the technology feel supported and underst
• ood.Experience in CRM and ERP systems (such as Salesforce, Visma or Dynam