Description:
Mortgage Advice Bureau is the UK’s leading mortgage intermediary. With over 200 awards and counting, we're proud of our people and reputation in the industry for innovation and supporting people to be their best. We’re now recruiting a Competency Development Manager to manage supervision of new firms as part of our North and Midlands region.
Are you passionate about supporting Advisers and Firms to excel and develop to a high standard? Do you have experience in Later Life and Equity Release supervision? If so, we’d love to hear from you!
In this role, you’ll be responsible for:
- Ensuring new Advisers achieve fully competent (FC) status within required time limits.
- Carrying out checks where required, depending on level of competency.
- L&D support for assessments/roleplays etc.
- Delivering workshops to support the Adviser journey.
- Identifying areas of concern or development needs of Advisers and address promptly, putting development plans in place where necessary.
- Ensuring excellent customer service is consistently delivered to ensure a high quality customer journey.
- Leading side by side and/or remote coaching and provide feedback.
- Working closely with Approved Persons to ensure training priorities are met within timelines.
- Promptly raising any concerns or areas of risk associated with Advisers and AR Firms.
About You
To be successful in this role, you will have:
- Experience in Later Life and Equity Release supervision
- Ability to communicate at all levels with professionalism and integrity.
- Excellent coaching, listening and development skills.
- Observation and analytical skills to identify and issues or areas of risk.
- Out of the box thinking to enable process improvement at all times.
- Sound problem-solving skills, with ability to plan effective contingencies and solutions.
- Excellent communication and influencing skills across a range of stakeholders to influence change and form strong working relationships.
- Strong organisation skills with ability to prioritise and meet deadlines.
- CEMAP or equivalent financial service qualification is essential. CeRER qualification is desirable.