Description:
We are seeking a friendly and enthusiastic Trainee Aftercare Administrator to join our in-house Aftercare team, permanently based out of our Southampton office. The role will provide interesting and rewarding day-to-day work in a fast-growing, customer-oriented team.
Our company is continually expanding as we celebrate new business wins month-on-month. Our sectors of operation include residential, commercial, arts & leisure, and education - with residential developments being our primary area of operation. This is an exciting opportunity to become part of an exceptional team which thrives on delivering the highest standards of quality in construction for every client.
We are looking for an individual who has the initiative to hit the ground running. The work pace is fast and understanding our objective to be 'the consultant of choice' is key to how we deliver an exceptional service.
REQUIREMENTS
The right individual will have:
- The capability to work independently within a defined area of responsibility.
- The capability to take responsibility for fulfilling customer needs and solving customer issues.
- A comprehensive understanding of defects tracking systems.
- Basic Microsoft skills
- Be efficient in data entry
- Have a keen eye for detail
- Strong problem-solving skills and the ability to work as part of a team.
- A motivation to learn and improve consistently.
- A positive, get-things-done attitude and a good sense of humour.
- The capability to set high standards for yourself and others to ensure that agreed processes and procedures are followed.
- The capability to establish, develop, and maintain effective working relationships with all work colleagues, and contractors.
JOB SUMMARY
No two days will be the same for our Trainee Aftercare Administrator, but generally, your responsibilities will include:
- Identifying and maintaining a solid understanding of our customers’ needs and ensuring these are reflected throughout our aftercare procedures.
- Creating, maintaining, and issuing defect-tracking spreadsheets.
- Typing and issuing defects letters.
- Organising and storing project and client-related documents and computer-based information in line with our quality management system guidelines.
- Regularly monitoring multiple inboxes across all regions we operate in and ensuring items are swiftly actioned in line with both client and internal targets.
- Participating in daily defect calls and providing clear defect updates with actions during these.
- Liaising with contractors to ensure a clear and efficient defect detail is recorded.
- Ensuring all defects are entered correctly and controlled/managed as effectively as possible throughout the lifecycle.
- Liaising with residents, contactor, and Clients daily to chase and update defects and organise inspections across all regions, in accordance with the appropriate member of Rund’s team.