Technical Writer

Description:

As a Technical Writer, you will produce high-quality documentation that contributes to the overall success of our products. You will work collaboratively with developers, quality engineers, product managers, and usability experts to make our products easier to use.

MAJOR / KEY ACCOUNTABILITIES

• The role requires defining and executing a Knowledge Management strategy for various Software applications alongside the Senior Technical Writer.

• Work with internal teams to obtain an in-depth understanding of the product and the documentation requirements.

• Need to be able to communicate and work with cross functional teams from software engineering to end users in the business who you need to influence, but over whom you have no control.

• Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience.

• Write easy-to-understand user interface text, release notes, online help, user guides, and developer guides.

• Create tutorials to help end-users use a variety of applications.

• Analyze existing and potential content, focusing on reuse and single-sourcing opportunities.

• Create and maintain the information architecture.

• The ability to take multiple streams of unstructured and frequently contradictory information using a mixture of terminology and convert this into an organized set of materials that can be easily navigated and understood by the end user.

• Work with software development teams using different tools such as Jira and Confluence

• Prioritize the deliverables based on version release schedules, ability to work independently and manage your time, as well as organize feedback and review of the produced content by suitable SME’s.

• Rapidly understand technical and business concepts and converge the two using clear and precise language.

• Zero Harm – Ensure all operations are compliance with Zero Harm framework with all Zero Harm policies and action plans are fully implemented.