Technical Support Engineer

Description:

The Opportunity
With your experience in web development, and web development applications, assets management software and content delivery applications, join a team of technical experts supporting our strategic customers. Key elements of the role involve handling technical issues and ensuring our customers are set-up for success. You will field questions, log, and work high priority issues, speak with Customers regularly, and handle customer issues while working with the extended Adobe Support team (Support, TAMs and Engineering). The over-arching goal is to ensure that you can anticipate and avoid issues, troubleshoot customer problems, and resolve complex tickets.
What you'll Do
As the first point of contact for customer concerns relating to their technical issues, advocate and represent their needs with internal product and engineering teams. Provide timely responses, updates, and resolution to technical and product inquiries. Be aware of customer's business priorities and impact, to ensure mitigation and resolution.
Understand the customer's business priorities and impact, navigate Adobe internal teams on their behalf, and be able to integrate and establish rapport with cross-region customer teams and cultures to build trust.
What you need to succeed

• Experienced Web Developer - Adobe Experience Manager requires strong Java development, JavaScript, JEE application servers, databases, and LDAP server technology to support our customer's deployments and instances in development and production. Experience with HTML5, XHTML, HTML, CSS and XML very beneficial.
• Experienced Technical Support specialist - Proven understanding of performance tuning and optimisation, debugging customer code, and knowledge at API level of 3rd party applications. Experience in a wide range of computer operating systems and software with emphasis on installation, troubleshooting, upgrading, integration and client/server operations.
• Bachelor’s Degree or equivalent experience

At Adobe, you will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely.
If you’re looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.