Description:
Quadient is a global leader in customer communication solutions. With over 100 years’ of experience and still going strong, we aim to be the driving force behind the world’s most meaningful customer experiences. Our success in delivering innovation and business growth is inspired by the connections our people create every day, with our clients and each other. It’s these connections that make Quadient such an exceptional place to grow your career – and help our future-focused team lead the way.
Your role in our future
Reporting to the Design Support Manager this role is responsible for:
- Working with product owners and stakeholders (Design Support, Customer Support (GPS), Engineers, SMEs, etc.) to create, and maintain various internal and external digital content and publications including but not limited to technical and product guides, and customer facing digital content.
- Contribute to developing, improving, and innovating processes and methods, deliberating the most informative and engaging ways to convey information, and how that information can support digital content and publications in various interactive environments.
- Assisting in monitoring content development needs to address any gaps, and assist in reporting and supporting effective management, and execution of published content and change histories.
- Supporting members of the Digital Media & Publications Team with content management, and other tasks where necessary.
- Supporting members of other QTL teams with Engineering Change actions, and other tasks where necessary.
- Create, edit, and maintain, digital content and publications necessary to ensure technical support of Group products.
- Liaise with other Group sites, external suppliers, and customers when necessary.
- Implement changes and update digital content and publications for current products, through the Design Support Team change management process.
- Ensure that always, in the discharge of responsibilities, the requirements of the Health and Safety at Work Act are met.
Your profile:
Essential
Knowledge gaps can be filled. Even if you don’t satisfy every single requirement or meet every qualification listed, we still want to hear from you.
- Good knowledge and skills relevant to Digital Content and Publications.
- Proven record of content creation (using various digital media & publications software (Adobe CC Suite, FrameMaker, MadCap Flare) or similar publication packages.
- Experience in creating Digital content in a Content Management System (Sitecore, Adobe Experience Manager, etc.) or other CMS environments.
- Strong literature, grammar, communication, content writing and editing skills, with a clear and concise writing style able to translate technical terms and jargon into understandable content for key target audiences.
- Knowledge of standard industry tools, methods, formats, templates and layouts, etc.
Desirable
- Experience in Interactive Content and Publications.
- Experience in creating XML and DITA data content in a Content Management System.
- Knowledge in using HTML 5, CSS, JavaScript, etc.
- Experience in creating, maintaining and controlling technical illustrations (using PTC Creo Illustrate, Arbortext IsoDraw or similar publication packages).
- Ability to understand and interpret engineering drawings, schematics and wiring diagrams, and other technical data.
- Experience in creating 3D/CAD assembly models and rendered graphics.
- Experience in using Video Production/Editing and Compositing software.