Description:
Handling your own pre-litigated caseload (within a corporate client specific cross class claims handling team) of claims brought by third parties for their personal injury, motor and property and other losses.
How You'll Make An Impact
- Assessing liability and setting and maintaining reserves in accordance with client service level agreements and client “key performance indicators”.
- Investigation of merits of third party claim.
- Telephone and correspondence negotiation with third parties, third party insurers and third party representatives legal or otherwise
- Capture of third party personal injury, hire and repair as appropriate.
- Instruction of own repair, hire provision, loss adjusting and investigation support partners.
- Working on and with the on line “RaPID Claim Settlement Portal”.
- Valuing General and Special Damages claims in Third Party Personal Injury Claims.
- On all own handled claims ensure full compliance with all office protocols, client service level agreements and client “key performance indicators”.
- Achieving on all own handled claims 100% data integrity compliance on the office case management system.
- Working within and supporting the team to achieve and maintain full compliance with all office protocols, client service level agreements and client “key performance indicators”.
- Instructing and liaising with client panel solicitors on litigated claims as appropriate..
- Full compliance on all financial transactions with the client service level agreements and client “key performance indicators” and The Solicitors Accounts Rules.
- Handling the higher value/complex/client sensitive claims.
- Deliver and contribute technical development of the team.
- Acting as technical and procedural referral point for claims handlers and support internal audit process.
- To support the Claims Manager and/or Head of Product as required.
About You
- Enthusiastic positive person with a “can do” approach;
- Strong communication skills and good telephone manner;
- Ability to cope under pressure and respond to demands;
- Adaptable to change and willingness to learn
- Problem solving approach;
- Good organisational skills;
- Self-motivation and good use of initiative;
- Ability to work independently and as part of a team.
- Experience handling Motor or liability claims
- Credit Hire knowledge
- Familiar with Case Law and CPR