Technical Account Manager

 

Description:

NCC Group’s Cloud XDR Team provide a world class Extended Detection and Response (XDR) services, detecting, responding and mitigating cyber-attacks on our customers networks in our Security Operations Centres using the Microsoft Sentinel ecosystem.

The Cloud XDR Team is looking for a Technical Account Manager with a passion for security to join the team to help the customers get the most out of our services to protect their networks.

This is an opportunity to join a technically advanced and talented team and help NCC Group build and deliver world class services to our customers.

 

This role is ideal for a seasoned SOC Analyst or sales engineer with experience in cyber security looking to broaden their scope of cyber skills with a strong focus on detection and response to cyber incidents.

 

Key responsibilities

 

  • Act as the customer advocate within the Cloud XDR Team
  • Own the operational relationships with the customers
  • Assist the operational teams in fixing issues that arise during the operation of services
  • Identify and implement, with the assistance of engineers and architects, technical enhancements to the services that drive value for our customers
  • Act as the SME to customers to improve the quality of service they are receiving and maintain a roadmap for those customers
  • Assist with the onboarding of new customers, building an understanding of customers business risks
  • Work with the onboarding consultants to build Threat Models of customers and maintain them during live service

 

Requirements

 

Technical Skills & Knowledge

 

We’re looking for a motivated individual that wants to experience the excitement and challenge of working in a fast-evolving business. We don’t expect the chosen candidate to know everything, but a successful candidate will have an eagerness to learn with a good understanding of the operation of Security Operation Centres and detection/response.

 

  • Excellent interpersonal and communication skills
  • Good understanding of basic cyber security principles
  • Experiencing with working in/around Security Operation Centres
  • Experience of using and/or managing SIEM/EDR/SOAR platforms
  • Ability to work, and manage time and tasks independently

Organization NCC Group
Industry Accounting / Finance / Audit Jobs
Occupational Category Technical Account Manager
Job Location London,UK
Shift Type Morning
Job Type Full Time
Gender No Preference
Career Level Intermediate
Experience 2 Years
Posted at 2024-01-05 4:01 pm
Expires on 2025-01-24