Supporter Engagement Assistant

Description:

At Bluebell Wood Children’s Hospice we are devoted to valuing and appreciating our donors and if you share our enthusiasm and drive for outstanding customer care... YOU could be exactly who we are looking for.

We are looking for a unique individual who understands the importance of authenticity and empathy and strives to nurture relationships which will have a positive impact on our donors throughout their interaction with the hospice.

Working as part of our fundraising team, you will help to develop and deliver outstanding supporter care and stewardship to our donors, continually ensuring that they feel supported.

Maintaining supporter satisfaction and generating the maximum amount of income for Bluebell Wood Children's Hospice through these supporter relationships is key to this role's success.

The successful applicant will have experience in customer service, cash handling, data entry and general administration. They will be a team player, a problem solver and a great communicator and share our enthusiasm for supporter care. They should also have experience of working in a fast-paced and flexible environment.

The ideal candidate will have exceptional organisational skills and a keen eye for attention to detail. They will be used to handling multiple income streams and processing these accurately within the required timescales. They will have excellent IT skills and experience of working with databases.

You’ll join our enthusiastic Income Generation Team and work closely with all the other departments to help us ensure our supporters have the very best experience.