Description:
The postholder will be part of a team of Student Centre Coordinators, responsible for the day-to-day management of the Student Support and Enquiries service. This includes managing enquiries in-person, by telephone, and online via UCL’s Student Enquiry and Case Management system. The postholder will be required to maintain a comprehensive knowledge of the work in all sections of Student and Registry Services (SRS), in particular Student Records and Student Support and Wellbeing Services, to ensure that staff are kept up to date with issues, accurate information is provided, and to support staff so that they can continue to provide a high level of customer service excellence. The primary work location for this role will be the Bloomsbury campus, however, you will be expected to travel to UCL East on a regular basis.
About you
The successful applicant will have previous work experience of managing a customer-focused team and a genuine interest in supporting staff and students; they will also have previous experience of using a student record and/or enquiry management system. You will be someone who prioritises customer care and wellbeing, taking a sensitive and diplomatic approach, and who demonstrates that they can lead and motivate others. You must be organised, resourceful and proactive, with an ability to lead on service development, projects, and customer insight activities. The Student Support and Enquiries service operates in a fast-paced environment, and we are looking for someone who can work well under pressure, whilst remaining both supportive and tactful in high-pressure situations.
As well as the exciting opportunities this role presents, we also offer some great benefits some of which are below:
| Organization | University College London |
| Industry | Education / Training Jobs |
| Occupational Category | Student Centre Coordinator |
| Job Location | London,UK |
| Shift Type | Morning |
| Job Type | Full Time |
| Gender | No Preference |
| Career Level | Intermediate |
| Experience | 2 Years |
| Posted at | 2024-10-10 4:31 pm |
| Expires on | 2025-01-21 |