Description:
SON OF A STAG is seeking an experienced and enthusiastic Store Manager to lead our team in our new retail store. As the Store Manager, you will play a pivotal role in ensuring the success of one of our physical stores, providing exceptional customer service, and fostering a dynamic and engaging shopping environment. We have the best customers in the world who deserve exceptional service.
Responsibilities:
- Team Leadership: Lead and inspire a team of retail associates, fostering a positive and collaborative work environment.
- Customer Service: Ensure that customers receive a high level of service, addressing inquiries, resolving issues, and creating a welcoming and memorable shopping experience.
- Visual Merchandising: Oversee the visual presentation of the store, ensuring that displays and product placements align with the brand's aesthetic and highlight key heritage pieces.
- Inventory Management: Monitor and manage inventory levels, coordinating with the headquarters to restock popular items and maintain a well-stocked and organised store using our Inventory system.
- Sales Performance: Drive sales and meet or exceed established store targets, implementing strategies to maximise revenue and achieve business goals.
- Training and Development: Train and develop retail staff on a regular basis, providing guidance on product knowledge, sales techniques, and customer care skills.
- Operational Excellence: Ensure the smooth operation of the store, including opening and closing procedures, cash handling, and compliance with company policies and procedures.
- Promotions and Events: Collaborate with the marketing team to execute in-store promotions and events that drive traffic and enhance the overall shopping experience.
Requirements:
- Retail Management Experience: Proven experience of at least 5 years in a single store or 3 years as area retail management, with a track record of success in achieving sales targets and delivering exceptional customer care.
- Leadership Skills: Strong leadership and team management skills, with the ability to motivate and develop a high-performing retail team.
- Product Knowledge: Ideally familiar with vintage, heritage clothing and Japanese selvedge denim, with a passion for the cultural significance of menswear fashion. A knowledge of antiques would also be an asset.
- Communication Skills: Effective communication skills, both with customers and team members, fostering a collaborative and customer-centric environment.
- Organisational Skills: Strong organisational and multitasking abilities, with a keen attention to detail.
- Problem-Solving: Proactive problem-solving skills, with the ability to address issues and challenges in a timely and effective manner.