Description:
Mode Search is currently partnered with a Global Luxury House in their search for a Store Director for one of their most high-profile locations in London.
This brand is currently one of the top 5 performing luxury brands globally, with recent year-end reports for 2023 of overachieving on sales projections. They can offer rapid progression opportunities to more senior roles within the group.
The Store Director plays a pivotal role in enhancing brand engagement and fostering client loyalty among valued clients, to ensure the achievement of store business objectives.
You will manage and coach the store team, driving internal growth, and promoting brand engagement.
The Role
- Lead and support a team, ensuring their training needs are met and team KPIs are achieved.
- Supervise CRM and clienteling activities within the team, collaborating with the CRM Manager to foster loyal brand relationships.
- Handle recruitment, attracting and retaining top talent.
- Develop, implement, and monitor the store action plan to reach sales targets and KPIs.
- Ensure exceptional client satisfaction and deliver the highest level of customer service.
- Execute clienteling initiatives and events in partnership with other company departments to enhance client loyalty and drive sales growth.
- Provide outstanding customer service and cultivate a strong culture of private appointments.
- Enhance store sales performance while adhering to the operating budget and managing expenses effectively.
- Collaborate with retail operations, retail merchandising, and visual merchandising teams to develop strategic plans.
Requirements:
- Minimum of 5 years in a managerial role.
- Proficient in thriving in a fast-paced setting and overseeing a sizable team.
- Demonstrated knowledge and enthusiasm for market trends and products.
- Preferably holds a degree in Business/Retail Management or equivalent qualification.
- Passion for luxury fashion, art, and design.
- Exceptional leadership qualities with the ability to inspire and motivate a team.
- Possesses a client-centric approach towards business operations.