Description:
Core responsibilities will typically include:
- Support the team with new software rollouts remotely.
- To gain a deep understanding of bespoke products to provide technical support remotely.
- Build and manage relationships with clients.
- Create and contribute to the documentation of standardised processes.
- Collaborate closely with the development team to strategize and execute comprehensive quality assurance and testing plans.
- Assist in the coordination of testing cycles, deployment phases, and product releases while meticulously documenting discovered issues and bugs.
- Play a vital role in the QA process throughout the software development life cycle.
Expected Qualifications, Skills & Experience:
- Relevant technical support, customer support, or IT related work experience.
- Demonstratable knowledge of basic software engineering principles.
- Excellent communication skills.
- Strong organisational and prioritisation skills.
- A natural problem solver.
- Keen attention to detail and driven by quality.