Description:
As a leading consultancy specializing in digital transformation, we pride ourselves on delivering cutting-edge solutions to our clients. Currently managing a substantial ServiceNow maintenance contract with the Government Digital Service (GDS), we are seeking a talented Senior ServiceNow Tech Lead to play a pivotal role in optimizing and maintaining our ServiceNow environment.
Responsibilities:
- Lead a team of ServiceNow developers in maintaining and enhancing the existing ITSM Case, Incident, and Problem modules.
- Collaborate with stakeholders to understand business requirements and ensure alignment with GDS standards.
- Oversee the day-to-day operations of the ServiceNow platform, ensuring stability, reliability, and compliance with contractual obligations.
- Work closely with the GDS to implement changes and enhancements to meet evolving business needs.
- Embrace and manage a hybrid working model, with flexibility to work remotely and a commitment to onsite collaboration in Leeds 1-2 days a week.
- Foster effective communication within the team, client, and other stakeholders.
- Maintain and uphold SC Clearance, ensuring compliance with security protocols and regulations.
- Work closely with the security team to implement and enhance security controls within the ServiceNow environment.
- Provide strategic guidance to the client and internal teams on ServiceNow best practices and industry trends.
- Collaborate with other consultants and teams within the organization to ensure a holistic approach to client solutions.
Requirements:
- Proven experience as a ServiceNow Tech Lead, specifically within a large consultancy environment and on projects involving GDS standards.
- SC Clearance is mandatory.
- In-depth knowledge and hands-on experience in ServiceNow development, including scripting, UI policies, business rules, and integrations.
- Strong understanding of GDS standards and compliance requirements.
- Demonstrated experience in managing client relationships, understanding their needs, and ensuring client satisfaction.
- Strong leadership skills with the ability to guide a team in meeting client expectations and contractual obligations.
- Proven ability to analyze complex issues and provide effective solutions within the ServiceNow platform.