Servicenow Project Manager

Description:

Our partners are seeking a passionate and experienced Engagement/Project Manager (Senior Consultant) with strong leadership skills, to shape and deliver internal projects and become a 'go to' person for specific areas of operations. The ideal candidate will demonstrate excellent mentoring skills and will be able to provide pastoral / developmental advice to consultants, and share insights and feedback based on team engagement and challenges.

Responsibilities (Supporting & Growing the Business):

* Defining project scopes, goals, and deliverables that support business objectives in collaboration with senior management and stakeholders.

* Draft proposals and SOWs for new clients with minimal input from senior team members.

*Acting as a liaison between the project team, stakeholders, and vendors.

* Preparing status reports and documentation for project stakeholders.

* Collaborating with technical teams to ensure that the solution meets business needs and requirements.

* Capture business requirements and maintain project documentation including; requirements documentation, use cases, test plans, and training materials.

* Supporting testing activities, including test case development and execution.

* Identify process improvements and efficiencies within ServiceNow projects.

* Supporting the business with internal activities that contribute to the growth of the company, e.g. writing/recording content, researching & attending conferences, contributing to internal initiatives.

* Actively maintain your own network beyond contacts generated through the client.

Qualifications, Skills and Experience:

* High-level knowledge of the ServiceNow platform.

* Excellent communication and interpersonal skills.

* Confidently discuss platform capabilities and differences between products with clients.

* Build senior team's confidence to propose as lead role on project or programme.

* Influence senior stakeholders and constructively challenge to encourage discussion.

* Take responsibility for the KAM process - seeking out opportunities and identifying who from the senior team can help to close out.

* Strong quality assurance skills.

* Ability to analyse data/information and produce reports to reflect findings, progress etc.

* Strong organisational and time management skills.

* Ability to work in a fast-paced environment and manage multiple priorities.

* Attention to detail and ability to work independently or as part of a team.

* Desire and motivation to learn and be inquisitive about people, processes and technology.