Description:
Want to lead a team that really cares and empowers customers to live their best life? As our Senior Client Services Manager you’ll lead our homelessness and supported living teams across Surrey, to deliver person centred housing related support and make it a Great Place To Work for our colleagues! You’ll manage our services which house customers experiencing homelessness and mental health issues in shared and self-contained accommodation. This is your chance to unleash the potential in our colleagues, delivering excellent outcomes for our customers!
Typical day as a Senior Client Service Manager
- Leading a motivated team to deliver efficient, high-quality, person-centred services in line with our contracts, evidenced by our customer satisfaction surveys and KPIs.
- Be the Safeguarding Lead for the service.
- Ensure Health and Safety checks and risk assessments are completed and recorded accurately.
- Managing the contracts, budgets and KPIs, and liaising with stakeholders and commissioners
- Manage individual and team performance using coaching skills and assessing colleague competencies and objectives to ensure customers live in a safe, supportive, person-centred service.
- Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for one of the Top Ten Great Places to Work in the UK!
You have
- The people skills to take others with you, to help others grow as well as the confidence to challenge behaviours misaligned to our values.
- The understanding of where our customers are in their life and have the passion to advocate for them.
- Experience of delivering support in a housing or care environment
- Experience of people management
- Experience of managing multiple services and/or managing managers
- To get from A to B, you’ll need a vehicle insured for business purposes. The great news is that we’ll pay your mileage!