Service Desk Technician

Description:

The Service Desk team provides first-line support to all staff and students. This role is customer-facing and will predominantly support the Judge Business School Executive Education Ltd (JBSEEL) team. The role requires good knowledge of modern computing systems and services with excellent troubleshooting and fault-finding skills. You will need a solid understanding of the administrative systems in use at the school and wider University and the internal, custom-developed applications and processes in place to support teaching & learning.

With direction from the Service Desk Team Leader and the IT Systems & Services Manager, your work will be varied and cross-functional including project-based activities. Your day-to-day work will consist of deskside and remote support within JBSEEL, tickets proactively picked up or allocated through the service desk or via internal processes and procedures. You will also work occasional weekends, providing programme support on a rota to support teaching delivery.

To meet the demands of the staff and students, the role requires the ability to quickly assimilate new ideas, embrace technology changes and have the confidence and initiative to solve problems independently. The role holder will be fully trained and supported through on-the-job training, commercial courses, and personal development programmes.