Service Delivery Manager Associate

Description:

We are looking for a Service Delivery Manager Associate to aid in the set up and management of end-to-end processes on one of our Defence accounts. The role holder will be responsible for supporting a Process Owner team in setting up and establishing a new Operational Service Management (OSM) team delivering across Service Management disciplines, including but not exclusively; Incident, Problem, Change, Release and Deployment, Capacity and Availability.

For each Service Management function, the role holder will be responsible for supporting the existing Service Delivery Managers and the underpinning Processes, Templates, Work Instructions and Toolsets. The aim of this role is to ensure that the Service is established such that it is compliant with the relevant processes and standards, is delivered in the most efficient manner, and continually improves.

The role is crucial to the successful delivery of both new and ongoing services, maintaining a focus on meeting and exceeding customer expectations.

Your Experience

To be successful in this role, you should:

• Have a proven track record of Service Delivery Management including:
• Customer management
• Reporting internally and externally
• Incident management / Change Management
• Release and Deployment
• Capacity and Availability Reporting
• Commercial governance - contract adherence and management