Senior System Administrator

Description:

Resilience is the next-generation cyber risk company that’s on a mission to help make the world cyber resilient.

Founded in 2016 by experts from across the highest tiers of the US military and intelligence communities, augmented by prominent leaders and innovators from the insurance and technology industries, the privately-held firm is rewriting the rules of how cyber risk is assessed and managed for middle to large market enterprises. Rooted in decades of experience, Resilience helps financial, risk, and information security leaders continuously improve their organizations' cyber resilience by connecting cyber insurance coverage with advanced cybersecurity visibility and a shared plan to reinforce actionable cyber hygiene.

Resilience is proud to be backed by leading technology investment firms including General Catalyst, Lightspeed Venture Partners, Intact Ventures, Founders Fund, CRV, and Shield Capital. With headquarters in San Francisco, Resilience’s team is globally dispersed, with offices in New York, Chicago, Baltimore, Toronto, and London. Resilience offers insurance coverage through its licensed and appointed insurance agency and security services through its expert security team.


Responsibilities:
 

• Manage Cloud and Physical environments and inventory
• Maintain office networking, conferencing, and misc. equipment
• Troubleshoot and correct technical issues for end users and define appropriate SLAs
• Design and implement small and medium sized IT projects and upgrades
• Manage and monitor access to our environment, onboarding and offboarding, hardware assignment and refresh
• Manage company-wide software licenses and subscriptions, and support RFP and procurement processes with vendors as needed
• Some on-site support at our physical offices (SF primarily with other offices, as required)
• Work with compliance regulations such as NYDFS, CCPA, GDPR, ISO27001|27002|27701, SOC2 and assist in security and compliance audits and assessments
• There may be occasional night or weekend work when needed to prevent or correct outages
   

Minimum Qualifications:
 

• 5 years of IT or systems administration experience
• Scripting skills in Bash, Zsh, and Python, Javascript, Google App Script
• Excellent communication skills
• Apple desktop support experience, including MDM and Endpoint Security
• Cloud / SaaS experience such as HubSpot and Amazon AWS
• Zendesk, Bettercloud, Okta, Google Workspace experience
   

Preferred Qualifications:
 

• Relevant IT training and/or certifications
• Relevant Bachelor's degree (such as CIS, CS, IT, Engineering, Science, etc.)
• Unix / Linux experience
• Familiar with productivity suites such as Microsoft Office 365 and desktop Office
• CRM administration and/or sales operations knowledge
• Proficiency in Atlassian (Jira and Confluence), Github, Slack and Zoom
• Startup company and remote workforce experience
• Insurance, financial services, or cyber security aptitude or experience