Senior Student Wellbeing Manager

Description:

The role is one of two Senior Managers, leading on all aspects of operations within the Student Wellbeing Service, managing a group of casework managers and reporting to the Assistant Director of Student Wellbeing. The service is undergoing a phase of transformation to ensure quality, consistency and accessibility for our student community and is located within a multi-layered, ambitious higher educational environment. Additionally, the post holder has unique oversight of and responsibility for student safeguarding and critical educational welfare processes.

What will you be doing?

Taking the lead in reviewing insights and evaluating the quality of our services, using evidence-based analysis to enhance SWS performance and identify opportunities for development. This will be varied but should include meaningful collaboration with key stakeholders, effective practice oversight and evaluation as well as sound use of data from several sources.

Leading and supporting a large service to adopt and apply an information, advice and guidance model of general support, whilst maintaining a stringent approach to student safety, welfare and educational success. Enabling a ‘customer first’ culture to flourish, whilst maintaining service boundaries and avoiding mission drift.

Supporting and nurturing Wellbeing Managers to manage complicated and high-risk situations; providing advice, decision making and development opportunity. Applying insight and developing a rationale for excellent people management to ensure that all staff are given opportunity to perform to the best of their ability and that, as necessary, procedures are applied appropriately and effectively

Partnership working with a wide range of internal and external stakeholders to ensure that SWS communicate clearly and purposefully to articulate their role and achieve their impact.

You should apply if

• You have a strong relational approach and can apply this to understanding the complex ways in which services function in the context of their internal and external environments.
• You are highly skilled in building and managing relationships with a wide range of people within and beyond our student community.
• You can apply ‘design thinking’ and agile approaches to articulating problems and testing solutions, robustly supporting collaborators through inevitable periods of uncertainty.
• You are creative and clear about your role in challenging structural discrimination and are committed to making sure that SWS is an inclusive space.
• You understand what supports workplace culture to develop shared purpose and focus and can contribute to building trust with your colleagues.