Senior Solutions Engineer

Description:

Have you got a knack for explaining technical concepts? Do you want to work closely with industry-leading companies to solve some of their toughest problems? We’re looking for a Senior Solutions Engineer, Segment who loves teaching people, solving problems, and wants to be a major factor in adding to the list of our biggest customers. You will be joining a team of solutions engineers that are passionate about storytelling, problem solving, and building meaningful solutions that solve real-world problems.

We partner with Account Executives in discovering technical and business pains and requirements, advocating for customer needs to internal teams, and demonstrating the art of the possible. We get excited talking to data engineers, marketers, and product managers, and also know how to distill technical concepts to our buyers, while simultaneously articulating business value. We’re here to make our customers’ lives easier by providing them with the right solutions for their challenges in customer data strategy and architecture.

Responsibilities

In this role, you’ll:
 

• Partner with Account Executives to execute pre-sales activities including opportunity qualification, discovery, demonstrations, Proof-of-Concept, RFP responses, and justifying business value.
• Become an expert builder and evangelist of Segment’s products and partner ecosystem.
• Lead technical evaluations with our prospects to uncover their goals and technical pain, in order to design, demonstrate and present innovative solutions that unlock business-level gains.
• Develop subject matter expertise on Customer Data Platforms (CDPs) and Segment’s role within the customer data ecosystem.
• Act as a trusted advisor to consult with customers and prospects in order to influence their customer data strategy and architecture design.
• Build a perspective on customer and market trends by listening to prospects and advocating for customer interests to influence Segment’s strategy and vision.
   

Qualifications

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required
 

• You have 3+ years of success in a customer-facing solutions engineering role (presales).
• You have a curiosity that often manifests in understanding technology "under the hood", and have a knack for understanding technical concepts.
• You have excellent communication skills to effectively run product demos to both business and technical buyers.
• You are comfortable with APIs and integration.
• You have a passionate commitment to closing deals.
• You're a customer-focused problem solver who finds creative solutions while always doing what's best for the customer.
• You have experience with Data Engineering and Cloud Data Warehouses.
• You have experience with marketing technology such as marketing automation, personalization, journey orchestration, or advertising.