Description:
This is a hybrid role where you will have the flexibility to work 50% of your working week from home and 50% of your working week in the Sheffield office, giving you the opportunity to connect and work with your colleagues.
What The Day Will Look Like
- Being a SME for processes, clients, systems, and tools and being proficient in processing and checking.
- Monitoring team activity and coordinating workload in line with SLAs by organizing, prioritising, and making effective workload allocation decisions.
- Producing and analysing reports as required for internal and external clients and requirements.
- Identifying issues with processes handled in teams and driving a process to find and implement solutions.
- Implementing changes to tools and documentation needed to support effective service delivery.
- Increasing the level of processing knowledge and driving continuous improvement in all areas of processing.
- Writing and maintaining knowledge documents, keeping them up to date and incorporating changes to legislation.
- Sharing best practice with colleagues through process and tool training.
- Taking part in both internal and external audits.
- Being a role model in the team by giving constructive feedback to colleagues to improve performance and supporting the Manager.
- Coordinating and participating in projects that will impact the work of teams and domains.
What We Are Looking For
- Pensions administration experience
- Team player, who can work to deadlines.
- Good communication skills, including verbal and written. (by phone and in person)
- Numerically competent
- Attention to detail and commitment to provide ongoing quality.
- A good understanding of Word and Excel.