Description:
We have a new opportunity for a Senior Pensions Administrator to join our team on a hybrid working basis based in Liverpool.
This is an opportunity for you to take the next step in your pensions administration career, where you can build on your technical knowledge and play a more senior role within a team environment, coaching others and with plenty of opportunity to self-develop and progress.
What you’ll be doing:
- Communicating with clients and scheme members on complex queries when required via letter, email and telephone.
- Gain a thorough understanding of the scheme details administered in the team and ensure activities are processed in line with the scheme rules.
- Performing complex pensions calculations, enter pensions data and answer enquiries to the required standard using both automated and non-automated manual/system processes across a wide range of member or scheme events.
- Perform checking activity as required to support team members, and use MI reporting to monitor progress for member, client and scheme event work.
- Ensuring errors, omissions and complaints are handled as accordance with agreed procedures and within appropriate timescales.
- Monitoring project income and work with your Manager to ensure client projects are delivered on plan and to budget.
- Identifying opportunities to generate additional revenue within your client group, ensuring requests for additional work are identified and costs calculated and confirmed.
- Keep abreast of technical developments, procedural and legislative changes, able to discuss and act upon the implications.
What we’re looking for
- Ability to perform complex pension calculations, and the ability to peer review other calculations to a high standard of accuracy.
- Strong knowledge of defined benefit member calculation processes, scheme knowledge, scheme types and governing legislation issues.
- Experience liaising with clients and trustees.
- In-depth knowledge of UK pensions legislation.
- Good communication skills, both written and verbal.
- Strong analytical and problem-solving skills.
- Able to analyse and improve processes.
- Relevant professional qualification (e.g. PMI) – desirable.