Description:
This is a hands-on people-facing role which will require you to provide everyday service desk support to users as well as to take the lead on building the KB and to support infrastructure projects/enhancements.
Key skills and experience:
- Extensive experience in working in a service desk team using a modern ITSM toolset (e.g. Halo, ServiceNow) following recognised ITIL processes.
- Experience in supervising others and managing work allocation and ticket prioritisation.
- Excellent technical skills and experience in AD (ideally Azure AD), MDM/InTune, MS365 administration (incl SharePoint,) PowerShell script and software packaging.
- Ability to parcel-up processes and technical know-how into KB articles for both the support team and for end users.
- Ability to setup and manage process requests for managing IT work requests for staff
- Passion for technology and continually curious in how things work - likes to keep up to date with constantly evolving Microsoft landscape.
What you'll receive:
- 36 days annual leave (inc bank holidays)
- Working 36.5 hours per week, option for hybrid working pattern (minimum of 4 days in the office)
- Excellent benefits including a generous pension scheme, discount portal, cycle to work scheme, access to the university accommodation service, employee assistance programme, family friendly policies along with many more
- Extensive development opportunities