Description:
The Regulatory Initiative has the mission to oversee the design and implementation of customer-centric solutions in response to new requirements resulting from new regulations. The team’s mission is to be customer-first and ensure any changes to our product or communications are delivering the best possible experience for the customer!
The team works cross-functionally with many teams in the organisation (markets, legal, tax, product, marketing, customer support etc) to ensure successful design and delivery of regulatory-driven changes with a customer focus in mind. We seek to not only deliver against new requirements with the least customer friction but, where possible, to tackle long-standing customer problems.
We are looking for a Senior Initiative Program Manager on a 9 month fixed term contract. This role reports to the Senior Director, Global Regulatory Initiative Lead.
What You Will Accomplish
- Lead program management of the initiative, ensuring the initiative is on track or ahead of its objective and goals, with risks or issues being brought up appropriately
- Lead overall partner management approach and execution, ensuring we’re talking to the right folks, about the right topics, at the right time
- Partner closely with counterparts in the product, customer support, and marketing teams to ensure alignment of operational processes and planning and smooth execution
- Own financial and operational reporting from a business perspective, partnering closely with finance, analytics and program leads
- Work with the Senior Director and others to further build out the 3-year strategy and plan
- Implement other ad-hoc projects where needed
What You Will Bring
- Initiative level/ Programme management experience and/ or consulting experience; ideally in an international organisation on large-scale projects, across a range of functions and/ or e-commerce is a plus
- Extensive experience communicating complex topics to senior audiences, driving decision making, and involving all partners appropriately. Excellent English written and verbal reasoning and communication skills
- Ability to problem solve and drive operational topics, whilst being able to zoom out and think strategically about the bigger picture
- Excellent financial and analytical understanding, able to tie through operational execution to data and vice versa
- A great teammate, who is energetic, flexible, and comfortable with navigating through ambiguity in a trust-based, human way
- Strong customer focus, attention to detail, and data driven mentality