Senior Desktop Support Technician

Description:

We’re looking for an experienced Senior Desktop Support Technician to join us, who is ready for the challenge of working as part of a team in a world
class games development studio with over 250 employees.

This is not a typical support role, as the team works in a highly technical environment often working alongside developers to solve complex issues. This is a
great role to grow your technology experience while having a vital impact on the efficiency of the studio and helping us make the best game we can.

While the studio works in a hybrid model, the nature of this role means it will be based largely on-site at the studio.

Your Role Accountabilities...

• Promptly resolving reported IT issues for people working both remotely and in the studio

• Administration of user accounts, desktops, consoles, and other systems

• Assisting with management of servers and network infrastructure

• Working on projects both individually and with other members of the team

• Other tasks as may be required by the needs of the team and the studio

Qualifications & Experience…

• A proven background in IT support, preferably in the games industry

• Excellent communication skills with a strong customer service focus and a "can do" attitude

• Expert level knowledge of modern Windows operating systems, working knowledge of MacOS and extensive experience with PC hardware

• Experience with PlayStation and Xbox development kits

• Advanced working knowledge of Active Directory with experience using role based access controls

• Experience with any of the following is preferred: Jira, Confluence, Team City, JAMF, Unreal Engine, Parsec

• Working knowledge of Perforce or similar version control software is advantageous

• Ideally, comfortable working with PowerShell and creating simple scripts