Senior Customer Success Manager

Description:

This business has been undergoing some organisational change and has a very energetic and fired up team, as they expand their product and service operation globally as well as deeper servicing existing clients.

The office in Liverpool street is a hive of activity, led by an inspiring leadership collab and the team are rewarded with a great working environment and creature comforts that make everyday working life exciting. Alongside this they offer regular social and away days, including an annual black tie Christmas dinner and overnight stay at Cameron House, Loch Lomond.

We’re looking for:

• 4/5 + years CSM experience.
• Extensive experience with financial services clients.
• Demonstrating best practices and acting as a team player within the CSM function.
• Superior communication skills and demonstrable ability to deal with Leadership of Enterprise organisations.
• Ability to develop and manage Executive meeting agendas, content, and delivery.
• Full understanding of the software Customer’s engagement lifecycle.
• Excellent problem-solving skills and demonstrable leadership capability.
• Excellent presentation skills.
• Microsoft Office suite.
• Experienced Gainsight and SalesForce user.