Senior Community Manager

Description:

HiBob is seeking a Senior Community Manager to join our Customer Marketing team. In this role, you will:

Reporting in to the Customer Marketing Lead, the role will own and scale HiBob’s digital customer community of 10,000 users on Insided, drive engagement and expansion through strategic program management and collaborate with teams across the business to maximise community impact and tell compelling, data-driven stories about the impact of community on the business

Advocacy and customer engagement through the community are not just priorities for the Customer Marketing team but are central to HiBob's entire organisational strategy with proven impact on business objectives. As such, HiBob is seeking a passionate community leader to take it to the next level.

You will thrive in this role if you are data-oriented with a strong analytical mindset, excel at building and maintaining customer relationships, have a proven track record in developing and implementing scalable digital engagement strategies, and are passionate about creating meaningful programs that enhance the customer experience and impact broader marketing goals.

What will you do?
 

• Community Management: Own day-to-day initiatives in HiBob’s digital customer community: expand our reach, foster an engaging, supportive environment, and ensure program alignment to business goals.
• Program Development: Develop and scale community programs that drive customer advocacy, engagement, and expansion.
• Strategic Collaboration: Lead interfaces with cross-functional teams to enhance community engagement and drive growth – optimize for efficiency and use data-driven insights to refine strategies.
• Digital Events: Strategise and manage exclusive customer webinars that enhance the customer experience, foster a sense of community, and serve as a prime channel for identifying upsell opportunities.
• Relationship Building: Cultivate strong relationships with and between customers, encouraging collaboration and knowledge-sharing. Own regional relationships and execute in-region events to strengthen connections through in-person engagements.
• Always-on Advocacy Mindset: Identify and nurture potential advocates within the community, collaborating with Customer Marketing Managers to leverage these relationships for greater ROI impact.
   

Requirements
 

• Demonstrated experience scaling digital B2B SaaS customer communities
• Fluency in English
• In-depth understanding of the community management landscape, community management software, and how the industry is evolving
• In-depth understanding of the methods and metrics that drive community engagement
• Project Management experience and ability to prioritise project plans or tasks
• Strong Salesforce experience
• Solution-oriented
• Desire to work in a fast-paced, scale-up environment