Senior Administrator

Description:

A new, exciting opportunity is now available for an experienced LUXURY FASHION / LIFESTYLE SENIOR IN-STORE ADMINISTRATOR. This role will be based in one of the most luxurious flagship Maison’s on Bond Street where you will be part of the back of house administration team supporting the Sales floor and Management team with the general administration of the store.

Our client is one of most sought-after global luxury heritage brands, who have built and maintained an exceptional reputation in the luxury lifestyle industry. Our client has a high regard for their staff, encouraging a positive and uplifting team environment.

RESPONSIBILITIES:

Back Office Customer Service Management

· Contribute to your team’s effort in managing services to customers (customer contact and complaints handling, follow-up in relevant store IT tools, etc.)

· Monitor lead times at each relevant step of the aftersales & repair lifecycle

· Be a real partner to sales team to optimise and simplify the back-office follow-up of those services

· Transfer requests / paperwork and follow up

· Management of After-Sales

Store Administration

· Manage and / or organise internal communication: information dispatch, notes, organisation chart or contact list updates, etc

· Managing store orders

· Coordinate with external agencies to plan external / temporary staff

· Be responsible for store day-to-day maintenance (lighting, cleaning, access, security…)

· Manage staff uniforms (fittings, order, remittance, alterations, dry cleaning and spare uniforms.

· Order office stationery, drinks and food, and other relevant tools, coordinate with suppliers, control delivery and invoicing to ensure accurate billing.

· Ordering banking books & cash bags