Description:
We currently have an opportunity for a Senior Administrator to join our team in Birmingham. Within this role, you will be operating a range of administrative processes, providing PA support to the Divisional Director and offering flexible business support to contribute to the delivery of business activities and objectives to time, quality and within budget.
What you’ll be leading on
- Operate many administrative processes, ensuring that these are delivered accurately, on time and in line with defined procedures and standards.
- Provide PA support, including diary management, meeting and travel bookings and other administrative processes which support the Divisional Director and Third Party Infrastructure Group.
- Produce accurate and timely KPI reports for inclusion in higher level management reporting, to support effective management decision making. Produce reports, presentations and other documents, collating and analysing relevant information and statistics from identified sources, to support others in the delivery of their business objectives.
- Answer standard and non-standard enquiries and act as a point of contact internally and externally, providing information to stakeholders to support service delivery, customer service, and management decision making and escalating issues for resolution as necessary.
- Enter and maintain information on systems and files to ensure that information is up to date, in the right place and easily accessible.
- Manage smaller pieces of work to completion, either standalone or as part of larger projects, including the development of new team related process and procedures to support achievement of business objectives. Coach, guide and provide technical advice to junior team members, to support them in their work and in their professional development.
To be successful you’ll need
- Previous experience within an administrative/PA role
- Excellent IT skills including MS Office and Excel
- Strong stakeholder management
- Excellent communication skills both written and verbal
- Experience with data analysis is desirable