Description:
As Account Manager you are someone the agency trusts to deliver and manage junior team members and campaigns.
As the lead creative agency, you will support in coordinating and connecting the dots between all other agency partners including the clients’ internal creative studio, media, photography, and PR agencies.
You will be creatively minded and engaged and bring a pro-active energy to the business. You will be confident and outgoing and thrive in a fun and friendly environment. You will be willing to throw yourselves in and learn as you go, a real self-starter who leans in and embraces new challenges.
Key Responsibilities
Account Management
- Effectively develops strong relationships within the team and cross functional department.
- Actively builds connections with key stakeholders and understands their motivations.
- Knowing how best to involve stakeholders in the project.
- Can effectively manage junior-mid clients and push back where necessary, pushing the agency agenda.
- Leads on 360 annual reviews for the team they line manage.
- Driving force on a project, leading on next steps, actions, overarching timings, etc.
- Seen by the client as the day-to-day lead on project.
- Sees the issues early and can identify when a process needs to be re-set.
- Pushing creativity for account and ensuring brief/project meets and pushes past the clients’ needs.
Strategic Smarts
- Knows the client’s business better than they do and care about it.
- Short to medium term plan to achieve an outcome.
- More active role working with account strategists on projects.
Financial Management
- Run your account commercials like it was own business.
- Understands and identifies levers of profitability.
- Understand the KPIs clients and agencies use to measure commercial success.
- Able to demonstrate how to scope a project.
- Find new opportunities to bring revenue.
Creativity
- More of an active role in presenting work to clients.
- More active role discussing the work with clients and inspiring them to buy the best work.
- Protect an idea from start to finish, escalating where necessary.
- Facilitate and champion the best working conditions to make great work happen.
- Create a safe space on the account for Creative to provide innovation, inspiring ideas that push the brief.