Description:
At all levels within Client Services, you have a tremendous amount of ownership and autonomy to do what’s right for our clients. We are highly empathetic, and highly competitive. We are always looking for the win/win, and we play as hard as we work.
Management and Execution
- With the team, manage project execution to ensure processes are being followed and that projects comply with regulatory requirements.
- Manage tight deadlines and exceed client expectations with attention to detail and flawless execution.
- Oversee and manage project budgets under your direction to success.Identifying opportunities for organic growth.
- Lead cross-functional teams in delivering programs.
- Maintain an action and solution oriented approach at all times.
- Ensure all communications reflect the Klick Health standards and assist in developing a positive client experience.
- Understand clients’ businesses, industry, competitors, key drivers, environment, etc.
- Relentlessly work to identify opportunities to bring value to our clients’ businesses.
- Articulate clients’ brand objectives and ensure they are incorporated into recommendations.
- Contribute to the development of the account plan for each client.
- Strong presentation and communication skills is a must.
- An understanding of marketing communications and regulations of the pharmaceutical/healthcare industry.
Experience
- 8+ years client services experience in the advertising industry.
- Comfortable managing 3M+ in size of business.
- Maintain and grow client relationships at the Associate Director/Director level.
- Launch experience is a plus (this does not mean every role will be in launch phase).
- Intake of new client opportunities and brief coordination.
- Setup, lead and, run client meetings, provide follow-up and recap notes.
- Strong financial acumen.
- In partnership with Project Management, review and create scopes of work.
- Client Feedback: Gaining clarity on changes/markups and communicating back to internal teams effectively.
- Strong presentation and communication skills is a must.
- University degree required, MBA a plus.