Description:
An exciting opportunity for an experienced Relationship Manager to deliver excellent and personal service to a portfolio of clients!
Our School Relationship Managers create powerful relationships with our schools to ensure teachers are supported throughout the build-up to departure, deliver our online Discovery Meetings to students, and our Pre-Departure Updates to parents, and support our teams out on trips. This ensures that a seamless level of support is provided from the point a team forms, to their return home at the end of their trip.
Refined over 30 years, World Challenge trips focus on enriching the lives of young people through experiential travel. Our philosophy is based on the belief that character and perspective are developed through real-world experiences. Working in partnership with schools, World Challenge facilitates powerful, student-led expeditions across the world, providing opportunities for young people to develop crucial life skills, such as leadership, resilience and self-belief.
World Challenge is part of Experience Education, a division of the Travelopia group, one of the world’s leading specialist travel groups.
What you will be doing:
- Delivering excellent and personal service to the schools in a portfolio, establishing relationships with teachers that generate dedication to the organisation and identifying/anticipating when the business relationship is weakening or may be under threat.
- Remotely delivering Discovery Meetings to students and Pre-Departure Updates to parents
- Communicating by phone and email with teachers, answering any queries they have prior to departure
- Providing operational and customer support for teams travelling in our peak season, by triaging, managing and recording incidents, ensuring customers receive the highest level of care and support and enabling them to still enjoy and participate in their trip.
- Acting as a point of contact for School Leader feedback and responding and resolving any issues where possible by discussing any issues or with the Regional Development Managers, teachers, parents and guardians and internal departments where required
What we are looking for:
- Experience in a customer facing or account management role
- Excellent communication skills, both verbal and written, with a friendly and professional manner and ability to build great relationships
- Have great organisation skills with the ability to prioritise tasks effectively
- Have the confidence to run online presentations and meetings with parents, students, and teachers
- Have the initiative to identify and implement next steps and actions to ensure customers are constantly receiving the best possible service
- Passion for travel and student development
- Be able to commit to a regular rota shift system for the times of year where we operate our peak season (typically June – end of August) and provide adhoc support in our shoulder seasons as required
- Be able to commit to running evening meetings (usually between 5pm – 8pm), typically between March and May