Description:
The Sales Support Specialist is responsible for providing front line support to sales representatives for all lines of legacy Entrust business. This includes generating quotations (60%), data entry in Saleforce.com (20%), help maintaining accurate territory assignments, assisting with data reconciliation between systems (20%), and taking part in day to day Sales administration to ensure our customer (Sales) has all that tools required to be effective.
Our colleagues demonstrate best in industry experiences by building trust with our customers and providing efficient and timely results for our customers.
Responsibilities
- Provide quotations for the Software Sales team using Oracle, including discounts where applicable, based on the approval authority matrix.
- Collaborate and build strong relationships with internal teams to support needs of the sales team and their customers
- Populate a large number of future renewal opportunities in Salesforce.com, input tasks in Salesforce.com for account transfers based on sales policies, etc.
- Conduct spot-checks in Salesforce, using exception reports, to identify data inconsistency on Opportunities and Accounts in SFDC.
- Provide pricing assistance and assist with pricing inquiries, as needed, to sales representatives
- Work closely with the Pricing Master to ensure missing part codes and prices can been communicated so resolutions can be made.
- Work closely with Product Management to understand products and solutions, and ensure pricing requests from Sales are inclusive of all required infrastructure and licenses, effectively being a SME on product prices
- Partner with the Order Management team to ensure smooth transition from quoting through to ordering, ensure all details are accurate and account history is communicated as needed
- Help with Sales Territory Assignment, ensuring accuracy
- Work with other departments as needed on CMS account extensions and closures
- Reconcile data from other internal sales databases
- Provide other administrative support for sales team
- Assists in special projects
- Other related duties assigned as needed
Qualifications
Basic Qualifications
- Minimum 2 years’ experience in a similar role
- High School Diploma/GED, Assoc. Degree or equivalent combination of work experience and education
- Able to work effectively in a fast paced, high pressure, time sensitive environment
- Experience with MS Office