Sales Support Administrator

Description:

As Sales Support Administrator, you will act as the main point of contact for clients, the engineering and greater administration team regarding orders, processing and seeing through from initial order onto the system through to the logistics of delivering each order including packaging and shipment both on a domestic and international basis, ensuring to meet customer's agreed requirements. This is a great opportunity for a confident administrator that is eager to learn, to step into a diverse admin role within a rewarding and friendly team. Full training will be provided. Industry experience preferable but not essential. Duties include but are not limited to:

• Act as a main point of contact for all customer orders from initial enquiry through to delivery of orders.
• Accurately process all orders onto the internal ERP System.
• Manage the logistics of the order from how it will be packaged, delivered, weight of orders and any shipping and customs documentation requirements.
• Tracking of all orders, liaising with sales/engineering teams as well as the clients and to keep updated at all times throughout the order process.
• Coordinating with the customer to agree delivery and communicate accurately and in line with requirements.

What you will need:

• A confident and self-motivated Administrator with a proven track record in a similar role.
• Excellent communication and customer service skills.
• First class Microsoft Office package knowledge including Excel essential.
• Flexible and adaptable to an ever-changing business environment.
• Knowledge within engineering, logistics and or shipping advantageous but not essential.
• Working knowledge of ERP systems advantageous.
• Organised, accurate and able to work to deadlines.