Sales Operations Analyst

 

Description:

The Sales Operations Analyst is predominantly responsible for validating a high volume of incoming customer orders per month ( 500+), generated by a 600+ person global sales organization. There is a daily focus on data management and the validation of sales orders within our systems.

Primary role includes:
 

  • Supporting sales representatives with their questions, queries, concerns, and the validation of their orders
  • Interfacing with intra-company departments, such as Billing, Provisioning, IP Eng, Legal, etc.to finalize the details and terms of orders
     

Qualifications:

Essential Job Functions:
 

  • Email customers to verify order validation
  • Ensure data entered is accurately captured in accordance with pricing and product guidelines in company systems
  • Ensure all required documents/approvals are present and accounted for within the orders edocs
  • Master all internal systems such as Compass/OPM and to be able to problem solve within those systems
  • Coach individual Sales Reps and Managers on paperwork, procedure and processes questions
     

Knowledge Skills and Abilities:
 

  • Highly developed organizational, communication ( written and oral) and interpersonal skills
  • Excellent computer skills including CRM software, personal applications ( Outlook, MS Access, MS Excel)
  • Effective as both an individual contributor and team player
  • Ability to coordinate and effectively manage multiple projects
  • Judgment, tact, diplomacy and professionalism
  • Accuracy, attention to detail, thoroughness and follow-through
  • Initiative and strong customer service skills
  • Problem Solving, Quality Focus, General Consulting Skills, Project Management, Process Improvement
  • Positive attitude
     

Education, Certification, Training and Minimum Qualifications:
 

  • BS/BA or equivalent experience preferred but not required
  • 1 year or more experience in a sales support role in a fast-paced environment is preferred
  • Technology industry experience is preferred but not required

Organization Cogent Communications
Industry Sales Jobs
Occupational Category Sales Operations Analyst
Job Location London,UK
Shift Type Morning
Job Type Full Time
Gender No Preference
Career Level Intermediate
Experience 1 Year
Posted at 2024-07-28 3:09 pm
Expires on 2024-12-01