Sales Manager

Description:

Entrust is dedicated to keeping the world moving safely by enabling trusted identities, payments, and data protection around the globe. Headquartered in Minnesota, we offer our colleagues the ability to work globally, in a flexible and collaborative environment. Our team makes an impact!!

The Company: Entrust relies on curious, dedicated and innovative individuals whom anticipate the future and provide solutions for a more connected, mobile and secure world. Entrust’s technologies and expertise help government agencies, enterprises and financial institutions in more than 150 countries serve and safeguard citizens, employees and consumers.

We Believe: Securing identities is most effective when we value all identities. We are committed to ensuring that, through diversity and inclusion, the many voices that make up our communities are heard. From unconscious bias training for managers to global affinity groups that create connections both within and across our enterprise, Entrust expects and encourages all individuals to accept and respect one another. And, of course, to be themselves.

Entrust Digital Security Sales is actively seeking an experienced Sales Manager to join our sales team that will help drive continued growth and expand our relationships with existing clients. Reporting to the Director of Account Management, you will manage a team of Account Managers responsible for a segment of our Enterprise accounts. This position plays a key role in the organization by providing sales engagement and leadership for SSL, PKI, and Identity software renewals, motivating the team to attain new sales within existing accounts, and increasing market share.

In The Sales Manager, Account Management Role, You Will
 

• Lead and mentor a high-performing account management team, responsible for a sector of our Enterprise customers, that is aligned with Entrust’s mission and values, to deliver a consultative, relationship with the client, including the C- level for mid-to-large accounts by developing a core understanding of the unique business needs of the client within their industry.
• Responsible for ensuring your team drives customer retention, NRR/GRR revenue growth, and relationship growth across their portfolio of assigned enterprise customers.
• Manage your team to apply the AMT framework for delivering a stellar customer renewal experience and selling expansions within Entrust’s Digital Security Portfolio, including Certificate Services SSL, PKI and Identity.
• Prepares and briefs internal leadership on overall account health, pipeline projection, and areas of improvement to deliver better outcomes for customers.
• Collaborate with cross-functional teams, including Sales, Marketing, Product, and Support, to ensure a seamless customer experience.
• Takes ownership of customer renewal escalations and issues, analyses, decides and/or proposes course of action, and executes solution in the best interest of the customer.
• Develop and implement strategies to ensure customer satisfaction and retention for the portfolio of accounts within your team.
• Continuously monitor and improve processes to streamline account management operations and improve efficiency collaborating with the Director of Account Management to improve the internal processes and systems (Salesforce, Sales Ops, Order Management, finance, etc.), with a strong focus on improving efficiency and effectiveness across the team. This is to include restructuring of Salesforce components, translating changes to the team and serving as conduit into the internal groups.
• Demonstrate a Customer First mindset, keeping the customers top of mind in everything you do. You put immense value on every customer relationship. You serve as the primary point of contact for escalations within your team, ensuring their needs are met and issues are resolved in a timely manner.