Description:
We are looking for a highly motivated individual who can think creatively, independently identify areas for improvement, tackle potential barriers to progress and propose solutions. The successful candidate will be responsible, thorough and accountable with a sharp eye for detail.
Salary negotiable, depending on experience and achievements.
Key Responsibilities
- Customer Communication
- Receiving calls to the company and capturing inbound website enquiries
- Proactively providing technical information and resolving issues
- Providing customers with information regarding warranties and Service Level Agreements (SLAs)
- Making calls to customers to proactively help them to get the most out of their Evolve Dynamics products
- Customer service and support
- Internal liaison to schedule maintenance work and acting on behalf of the customer to resolve issues
- Arranging annual services and inspections of customer aircraft
- Maintaining an accurate record of customer product locations, stakeholders, service history and products held
- Arranging sales meetings with customers
- Supporting the Business Development team - meetings, travel, documentation and NDAs
- Other tasks that are required to contribute to the Head Office team - supporting visits, product dispatch documentation etc
Competencies
Required:
- A high standard of computer literacy, ideally confident with Google Workspace
- Confident, approachable and reliable individual with the ability to build credibility and trust within the organisation
- Excellent verbal and written communication skills
- Prior experience of working in a B2B customer facing environment
- Thrives under pressure and excels working in a fast paced environment
- Strong organisational skills
- A problem solver who is able spot and drive areas for improvement
- Ability to multitask and prioritise effectively
Desirable:
- Experience of working in a sales support, project support or PA role would be advantageous
- Confident using CRM / ERM systems
- Experience working for, or liaising with, customers in the government or defence sectors
- Project management