Description:
The Sales Associate drives sales growth by personally selling deep and across all product categories and delivering emotionally engaging customer experiences – consistent with the brand vision.
Key Responsibilities:
- Drives top line store sales and growth by personally selling to customers
- Moves with intention throughout the store, connecting with multiple customers
- Proactively engages with customers, reads cues and responds effectively
- Creates a memorable connection by asking effective questions to identify customer needs and make compelling bra and additional product category recommendations
- Uses confident selling statements and is effective at overcoming customer objections
- Provides customers with the perfect bra fit by asking effective questions, taking a measurement, or conducting a fitting
- Displays expert product knowledge and takes initiative to elevate personal knowledge of product categories
- Participates in sales goal setting with manager and tracks individual performance towards the goal
- Converts return, offers and other promotions into larger sales
- Delivers a friendly and efficient cash wrap experience processing customer transactions accurately and efficiently at the Point of Sale (POS) or Mobile Register, as needed
- Setting personal goals and tracking individual and team performance to the goals
- Preparing for each shift by maintaining awareness of all sales, promotions and applicable ringing procedures
- Taking initiative to recover and replenish merchandise, so it is available to sell
- Understanding and adhering to visual merchandising brand standards
- Assisting in housekeeping of sales floor and communicating maintenance issues
- Keeping an awareness of, and building personal capability in, loss prevention
- Reinforcing store strategy to reduce shrink
- Supporting all activities related to providing a safe working environment
- Understanding and demonstrating Company values