Description:
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At House of CB, our Sales Assistants are empowered, dedicated and responsible for providing a high standard of customer service and an unforgettable shopping experience. Whether it be on the sales floor, in the fitting room or at our till point - you will work together as a team to contribute towards the sales and profit in the store.
Customer Experience:
- Create a positive, welcoming, and personalised shopping experience through assisting customers at all touchpoints to deliver an exceptional level of customer service and satisfaction.
- Maintain excellent brand, product and promotional knowledge to actively advise and inspire customers about our garments and exceed their expectations.
Sales & Profit:
- Consistently achieve and exceed daily and weekly sales targets.
- Maintain good knowledge of store KPI’s.
Visual & Merchandising:
- Maintain presentation standards and ensure the store always reflects HOCB visual guidelines.
- Assist with replenishment, delivery and organisation tasks.
People & Culture:
- Positively represent HOCB through promoting a dedicated and luxurious environment.
- Be part of a positive and inclusive team where everybody feels valued, motivated and empowered.
- Follow health and safety routines to maintain the overall safety and well-being of our customers and colleagues.
What We Are Looking For:
- Proven retail experience in a fast-paced environment.
- A passion for delivering outstanding customer service and dedicated to exceeding expectations.
- Flexibility in working hours with weekend availability to accommodate our dynamic environment.
- Holds a proactive mindset, uses initiative and is a critical thinker.