Description:
As a Sales Advisor, you will be an ambassador for Orlebar Brown. You will report directly to the Store Manager.
KEY RESPONSIBILITES
- To be Vibrant, Tailored and Brave in their approach to team work, service and sales
- To be confident and competent in conveying the world of OB to our customers
- To provide excellent levels of customer service and surpassing customers’ expectations at every opportunity
- To maximise every selling opportunity to achieve store and individual sales targets and KPI indicators
- To achieve personal and store targets in terms of Sales, CRM Data Capture, UPT, ATV, Conversion
- To identify customer needs and answer all product-related questions. Be able to respond to queries regarding price, location, features, benefits and use of Orlebar Brown products
- To ensure all customers' orders and transfers are completed efficiently and on time
- To optimise product knowledge to the best advantage in recommending and drawing customers’ attention to products in order to maximise selling opportunities
- To take every opportunity to capture customer data in order to expand the Orlebar Brown database and encourage repeat visits and customer loyalty
- Building brand awareness and a client base, develop client books and CRM
- Maintaining Orlebar Brown Model Store VM standards
- Attending regular training sessions on seasonal product launches to ensure knowledge is up to date
- Completing Daily Brief & EOD reporting. Completing and submitting all necessary paperwork and reports for Orlebar Brown Head Office when required
- Potential Key Holder responsibility
REQUIRED QUALIFICATIONS
- Demonstrated experience of retail sales in a premium or luxury brand environment
- Willing to adapt and take on new challenges
- Always presents a professional image and be an ambassador for the OB brand
- Successfully able to handle multiple demands and competing priorities
- Excellent communication skills – both verbal and written
- Professionalism is maintained under all circumstances
- A real attention to maintaining high standards in store environment and a keen eye for detail