Description:
Haven not only give our guests the opportunity to Holiday in some of the most desirable and idyllic locations in the UK but week to week we welcome many New Owners to our parks that have chosen to extend their Holidays on a more permanent basis by embarking on Holiday Homes Ownership and joining the Haven Family. The role of a Holiday Home Revenue Administrator is to ensure seamless and effective transactions are carried out and in line with the latest FCA, GDPR and trading regulations.
- Manage customer interactions with owners and prospective new owners.
- Manage transactions in relation to any purchase for a New or Used Holiday Home including accessories. This includes, finance proposals and gathering information and - Identification for Finance and SMART search purposes.
- Ensure that customers expectations on dates their Holiday Home will be ready for Handover are managed, realistic and always met.
- Manage and assist with After Sales relating to “snagging” issues pre and post-handover to ensure they are dealt with timely and reported via the correct channels.
- Ensure the highest levels of customer satisfaction at all points of influence within the customer journey.
- Ensure all training surrounding compliance, GDPR and FCA regulations are carried out when required and within deadlines outlined.
- Ensure all performance targets and metrics are met.
- Manage inventory stock levels and the Holiday Home Show Ground appearance day to day.
Experience And Qualifications
You may already be a sales administrator which is great! All we are looking for is…
- Personable, confident and able to build relationships with everyone.
- Great communication & organisational skills and experience in a customer facing environment.
- Highly competent computer skills, with the confidence to learn new systems & databases quickly (we’ll give you all the training you need)
- Pro-active, organised and able to work on own initiative
- Evidence of previous administrative roles.
- Able to work under pressure and to deadlines