Sales Account Manager

Description:

Zen has an ambitious growth objective underpinned by the retention and growth of our customer base.

At Zen we strive to solve customer problems with solutions informed by their needs not ours. We find out what they want, and make sure our connectivity, cloud and communication solutions work for them so vital that the post holder has the capability to understand and drive sales across all these areas.

The post holder will be expected to be enthusiastic, self-motivated and resilient with excellent coaching skills and sales experience. They will be committed to striving to overachieve targets while maintaining a focus on the customer experience.

The post holder is a key member of the Zen Enterprise sales management team.

As Sales manager of the Account Management team Zen, you will be responsible for leading a team of account managers to ensure the retention and growth of existing accounts. You will work closely with the Head of Sales and Operational teams to ensure client satisfaction whilst developing and implement strategies to maximize customer satisfaction, retention, and revenue generation.

Key Responsibilities:

Team Leadership: Lead and motivate a team of account managers to achieve individual and team targets.

Customer Relationship Management: Build and maintain strong relationships with key accounts, understanding their needs and providing exceptional service to ensure customer satisfaction and retention.

Revenue Growth: Identify opportunities for upselling and cross-selling additional services to existing customers to drive revenue growth.

Performance Monitoring: Monitor team performance against KPIs and targets, providing coaching and support where necessary to ensure objectives are met.

Training and Development: Provide ongoing training and development opportunities for team members to enhance their skills and knowledge of Zen Internet's products and services.

Strategy Development: Collaborate with sales and marketing teams to develop and implement strategies for account retention and growth.

Reporting: Prepare regular reports on team performance, customer feedback, and sales forecasts for senior management review.

Process Improvement: Continuously evaluate and improve account management processes and procedures to streamline operations and enhance efficiency.

Qualifications and Skills:

• Leadership Experience: Proven experience in a leadership or supervisory role, preferably within an account management environment
• Industry experience: proven experience of the telecommunications industry and familiarity with Zen Internet's products and services is desirable
• Customer Focus: A strong customer service orientation with the ability to build rapport and trust with customers at all levels.
• Sales Acumen: Demonstrated sales skills with a track record of achieving targets and driving revenue growth.
• Communication Skills: Excellent verbal and written communication skills, with the ability to effectively communicate complex ideas and information.
• Analytical Skills: Strong analytical and problem-solving skills, with the ability to interpret data and identify trends and opportunities.
• Teamwork: Ability to work collaboratively with cross-functional teams to achieve common goals.
• Adaptability: Flexibility to adapt to changing priorities and business needs in a fast-paced environment.

Education and Experience:

• Minimum of 5 years of experience in account management, with at least 1-2 years in a leadership or supervisory role in the telecommunications/IT managed services sector